Refund and Returns Policy

Made-to-Order Products

Well Rested products are made to order by third-party production and fulfillment partners. Because an item is produced specifically after it is ordered, we generally cannot accept a return or exchange for buyer’s remorse, an incorrect size selection, color preference, or a change of mind. Review the product description and size information before checkout.

Damaged, Defective, Incorrect, or Incomplete Orders

If an item arrives damaged, defective, misprinted, materially different from the item ordered, or incomplete, contact Well Rested within 30 days of delivery. Include the order number, a description of the problem, and clear photographs showing the item, packaging, and shipping label where relevant. After verification, Well Rested will provide an appropriate replacement or refund at no additional product cost.

Wrong Address and Unclaimed Packages

Customers are responsible for entering a complete, deliverable address. Contact us immediately if an address needs correction. An address can be changed only before production or fulfillment has progressed beyond the point where a change is possible. Additional costs caused by an incorrect address, refusal, or failure to claim a package may be the customer’s responsibility unless the problem resulted from Well Rested or its service provider.

Lost Packages

If tracking has not updated for seven business days, or an order is marked delivered but cannot be found after checking the delivery location and with household members or neighbors, contact us. We will investigate with the relevant fulfillment partner or carrier. A package confirmed lost in transit is eligible for replacement or refund.

Approved Refunds

Approved refunds are issued to the original payment method. Financial institutions may require additional business days to post the credit after it is submitted. Original shipping charges are refundable when the entire order qualifies because of damage, defect, an incorrect item, or confirmed loss; otherwise they are not refundable.

Contact

Email: wellrested@wellrested.site
Phone: (719) 645-6306

Include the order number in every order-related message. We normally respond within one to two business days.

Last updated: August 19, 2026.